We are committed to being transparent about how we handle your personal information, to protecting the privacy and security of your personal information and to meeting data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018.
Our website tracks user interaction and we can use this data to monitor the usage of our site but none of this information personally identifies you to us.
If you choose to send us any personal details in the form of an enquiry, your details will be treated in the strictest confidence and used only for the purpose of administration and the provision of legal services. We will not provide your information to any third party.
What Information do we collect about you?
When you do business with us or register for our service or contact us through our website contact system, we may collect the following personal information from you:-
If you become a client of the firm and as your matter progresses, we may need you to supply us with further personal information as necessary.
How will we use the information about you ?
We gather this information in order that we can communicate with you and provide the services requested.
We will not share your details with any third party and we will not use your details for marketing purposes or contact you about offers.
Wha t security measures are in place?
We recognise that your personal information is valuable and we take all reasonable measures to protect it.
We have in place high standards of technology and operational security in order to protect personally identifiable data from loss, misuse, alteration or destruction.
We use SSL Certificates to encrypt all website traffic to safeguard all data sent and received.
We will report any unlawful data breach where we are legally required to do so.
Your personal information will be retained, usually in computer or manual files, only for as long as necessary to fulfil the purposes for which the information was collected.
Paper and digital files are kept for a minimum of 6 years after completion or closure of the matter. Where appropriate, some files are kept for a longer period of time. We must do this in order to comply with our regulatory requirements.
Some personal details are also stored on our secure Case Management System (LEAP) and these can be retained for an indefinite period of time. This information enables us to identify clients who have used our services in the past and to highlight any matters where there may be a conflict of interest.
We use cloud storage for client files. Our cloud software provider is LEAP. LEAP’s cloud infrastructure is provided and maintained by industry leading cloud-platform provider Amazon Web Services. Amazon Web Services demonstrates a commitment to information security at every level of the organization and complies with internationally recognized standards, the EU Data Protection Directive and the Data Protection Act 1998. If you object to your files/other details being stored in this way, please let us know.
Access to your information and updating/correcting
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected] or write to us at 2 Mason Court, Gillan Way, Penrith 40 Business Park, Penrith, Cumbria CA11 9GR We may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know the correct details by sending an email to [email protected] or write to us at 2 Mason Court, Gillan Way, Penrith 40 Business Park, Penrith, Cumbria CA11 9GR. You may ask us to correct or remove information you think is inaccurate. We may ask you to correct information we think is inaccurate.